Answers to the things shops ask us most. Still stuck? Reach our team from the Support or Contact page.
What is Klutch?
Klutch is an all in one system for motorbike and three-wheeler repair shops: job cards, inventory, billing, credit accounts, and reporting, on web and mobile.
Does it work offline?
Yes. Connectivity drops, especially outside Colombo, so Klutch keeps accepting work while it is offline and syncs when the connection returns. Writes are idempotent, so nothing is duplicated when a queued job card or payment finally reaches us.
What languages does it support?
English for now. Sinhala and Tamil are coming: the app is being built for all three from the start, so nothing has to be rebuilt to add them. In the meantime our team answers support questions in Sinhala, Tamil, or English.
Can I use it on my phone?
Yes. Klutch runs in any phone browser on every plan, and the native mobile app is included from Full Throttle upwards. Most owners run the whole shop from a phone and keep a PC only for printing.
Does it handle credit (book) accounts?
Yes, on every plan including Kickstart. Every outstanding balance is tracked per customer, so you can see who owes what without keeping a separate book.
Which payment methods can I record?
Cash, card, LankaQR, bank transfer and eZ Cash, including part payments against a job, and settlements against a credit account.
Can it print invoices and thermal receipts?
Yes, on every plan. A small print agent runs on a PC on your shop network and drives your existing thermal and A4 printers, so invoices and receipts print the way they do today.
Is my shop data private and secure?
Your shop's data is isolated from every other shop's, access is limited by staff role, and we handle personal and financial data under Sri Lanka's PDPA. Our privacy policy sets out exactly what we store and why.
Do you support multiple branches?
Yes: 1 on Kickstart, 2 on Full Throttle, 5 on Fleet. Need more than your plan includes? Extra branches are an add-on at LKR 2,490 per month each, so a chain never has to jump a whole tier for one more location.
How do I get started?
Talk to us. There is no self-signup: our team sets your shop up, migrates the data you already have, and trains your staff, so you start with a system that already knows your customers and parts. Explore the demo first if you would rather look around.